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Genesys Cloud CX Workforce Management Certification Sample Questions (Q78-Q83):

NEW QUESTION # 78
When setting up a business unit, which two configurations are critical for effective management?
(Choose two)
Response:

A. Configure adherence tracking settings
B. Set up recurring call reports
C. Establish management units within the business unit
D. Add quality monitoring processes

Answer: A,C

NEW QUESTION # 79
Which two features in real-time adherence monitoring allow administrators to address non-adherence issues immediately?
(Choose two)
Response:

A. Sending a notification to the non-adherent agent
B. Viewing specific deviations from the schedule
C. Logging adherence changes automatically in the forecast data
D. Adjusting the agent's schedule within the adherence view

Answer: A,B

NEW QUESTION # 80
In workforce management, how can an admin add an activity code?
Response:

A. Directly in the Queue Settings
B. Through the Business Unit Manager
C. Via the Activity Code Editor in the Admin panel
D. Within the Management Unit Configuration

Answer: D

NEW QUESTION # 81
Which two actions can be performed in the Forecast Editor to help plan future schedules accurately?
(Choose two)
Response:

A. Generate agent performance reports
B. Approve time-off requests within the forecast
C. Analyze historical call volume data
D. Add a forecast modification based on anticipated call volume changes

Answer: B,D

NEW QUESTION # 82
An Agent cannot edit a time-off request after it has been created.
Response:

A. True
B. False

Answer: A

NEW QUESTION # 83
......

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Purchase Genesys GCX-WFM Exam Questions Today for Hassle-Free Preparation

GCX-WFM Exam Tests | Reliable GCX-WFM Dumps Ppt

Genesys Cloud CX Workforce Management Certification Sample Questions (Q78-Q83):

Genesys GCX-WFM Exam Dumps - Best Tips To Ace Your Exam

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